Hot Call Plus 3000 from Command Communications

Our Review

This small, robust unit is simple in its form and function, and is easy to understand and use. The thorough instructions are very straightforward, and include a diagram for installation, which took about 5 minutes. Once connected, we were able to use our computer online, without any loss of connection speed, and found it to operate invisibly in the background. We also connected a Caller ID unit, between the wall jack and the HotCall Plus, and it performed perfectly.

When plugged in and idle, a small green light appears to let you know that the unit is ready for action. Upon connecting to the internet, the light then flashes green to let you know that the modem is connecting. Once the connection is established, the light is steady red. When there is an incoming call, the same light flashes red and the unit rings, to alert the user.

It is important to note that while online with the unit engaged, that only the HotCall Plus unit rings, not the telephones of the house. But when the computer is not online, all of the phones react normally to incoming calls.

We found that the HotCall Plus did not affect the connection quality and volume of incoming calls in any way.

Under testing, we found that when answering a call, our internet service provider would disconnect us in under 30 seconds, but that we could easily reestablish our connection and resume surfing from the same location by clicking the "Reload" or "Refresh" button on our browser.

The HotCall Plus is the mid range unit, to be used with a Caller ID unit, but can be used without a Caller ID unit as well. If you want to identify your calls and do not already own a Caller ID unit, then you should consider the HotCall Plus 4000, which includes a feature-rich Caller ID unit.

The HotCall Plus comes from the innovators of line sharing devices and the entire series is our top choice in this category. It’s two year warranty is double or quadruple other units we’ve tested, and tech support is offered via their toll-free number.

Technical Support: 800 288 6794

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